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• Our Courses

• Customer Service
  • Effective Customer Service
  • Managing Customer Service
• Desktop Applications
  • Desktop Applications
• Interpersonal
  • Communication Strategies
  • Handling Conflict in the Workplace
  • Dealing With Difficult People
• Management/Supervisory
  • Becoming Management Material
  • Behavioral Interviewing
  • Budgeting and Managing Financials
  • Change Management Strategies
  • Coaching and Guiding Others
  • Conducting Effective Performance Reviews
  • Delegating to Others Effectively
  • Developing High Performance Teams
  • Good Practices for Inventory Management
  • Human Resources—What Managers Need to Know
  • Managing Employee Performance
  • More >>
    • Motivated Employees—Tomorrow's Champions
    • Onboarding Employees Successfully
    • Preparing for Your New Role as Supervisor
    • Proactive Decision Making Skills
    • Resolving Employee Disputes
    • The Skillful Supervisor
• Mandatory/Compliance
  • Workplace Diversity—What You Need to Know
  • Workplace Ethics—What You Need to Know
  • Workplace Harassment—What You Need to Know
  • Workplace Safety—What You Need to Know
  • Workplace Violence—What You Need to Know
• Manufacturing/Quality
  • Advanced Product Quality Planning
  • Benchmarking
  • Blueprint Reading
  • Design Failure Mode and Effects Analysis
  • Design of Experiments
  • Error Proofing
  • Geometric Dimensioning and Tolerancing
  • Integrated Process Approach to Business
  • Lean Manufacturing Principles
  • More >>
    • Process Driven Auditing
    • Process Failure Mode and Effects Analysis
    • Quality Inspection and Measurements
    • Statistical Process Control
    • Tools and Techniques for Continual Improvement
    • Total Productive Maintenance in A Manufacturing Facility
    • Total Quality Management for Managers and Supervisors
    • Value Analysis/Value Engineering
• Personal Enrichment
  • Engine Maintenance and Repair
  • Home Improvement and Repair
  • Personal Computing and Finance
  • The Arts
  • Work/Life Balance
• Productivity and Effectiveness
  • Activity Based Costing/Management
  • Advanced Writing Skills
  • Back to Basics—Study Skills for Success
  • Building Better Teams
  • Building Self-Esteem and Assertiveness Skills
  • Business Savvy and Etiquette
  • Business Writing That Works
  • Concierge Services—An Innovative Employee Benefit
  • Crash Course in Instructional Design
  • Dealing With Anger Productively
  • E-Mail Mastery
  • Gaining Efficiency Through Time Management
  • Impromptu Speaking Strategies
  • Management Skills for the Administrative Assistant
  • Mastering the Presentation
  • More >>
    • Negotiating for Results
    • Preparing for an Aging Workforce
    • Problem Solving and Decision Making
    • Proofreading and Practical Grammar
    • Recording Meeting Minutes
    • Strategies for Meetings That Work
    • Stress Management
    • The Confident Speaker
    • The Human Side of Project Management
    • Train-the-Trainer Skills for Success
    • Understanding Project Management
    • Using Technology to Your Advantage
    • Writing Reports and Proposals
• Sales and Marketing
  • Closing the Sale
  • Creative Marketing Tactics
  • Making Friends and Building Relationships in Sales
  • Networking and Prospecting Plan
  • Optimizing the Telephone for Increased Sales
  • Personalize Your Selling Approach
  • Selling Solutions—The Knowledgeable Sales Professional

Course Code: VS

Why worry about customer service? If you deal with the public or serve others in anyway, then effective customer service is a must. Customer service skills can increase your value to your company and advance your career at the same time. Topics include:

     Service beliefs

     Who are the customers?

     Meeting expectations

     Setting targets and standards

     Setting goals

     Telephone techniques

     Listening techniques

     Techniques for interacting with people

     Dealing with difficult people

     Steps to problem solving

     Resolving conflict

     Team effort

     Stress

     Acting assertively

     Evaluations

Upon completion of this course, you will be able to:

     Clearly identify how you can become more effective in dealing with customers.

     Identify opportunities within the scope of your authority for dealing effectively with others.

     Identify the criteria for fair and responsible responses to all customers.